Problems Statement
Define Phase
Problem 1
Difficulty in deploying and maintaining tablets due to limited IT infrastructure, expertise and personnel. (2 people in IT, only one with expertise).
Problem 2
A lack of tool for managing large numbers of devices efficiently, leading to slow configurations and updates (3 months). Everything was on a whiteboard.
Problem 3
Limited support for offline functionality, making it harder to use devices in areas with poor or no internet connectivity.
Target Definition
User Personas
Solution Brainstorming
Ideate phase
Proposed Solution: A Mobile Device Management (MDM) system tailored to meet the challenges faced by schools in Africa. This solution integrates efficient device management, offline capabilities, and secure tools for education, empowering teachers and administrators to focus on delivering quality learning experiences.
Fit: After a value proposition canvas, the proposed MDM system directly addresses the pains (e.g., lack of technical expertise, internet challenges) and delivers key gains (e.g., efficiency, security, offline access), making it a highly relevant solution for EdS and teachers in schools.
Key Features Ideas
User Journey
Buying
Deployment
Status
Replacement
As an IT, I want to track device serial numbers to manage inventory.
As an IT, I want to track progress to ensure timely distribution.
As an IT, I want to monitor device health to prevent issues.
As an IT, I want to flag faulty devices for replacement.
As an IT, I want to confirm deliveries to verify purchase accuracy.
As a teacher, I want pre-configured devices for immediate use.
As a teacher, I want to check device status.
As an IT admin, I want to track replacement progress.
As a teacher, I want to check devices availability.
As an IT, I want to notify EdS when devices are ready.
As an IT, I want alerts to address problems quickly.
As a teacher, I want to be notified when my device is replaced.
As an EdS, I want to verify device standards for classroom use.
As an EdS, I want smooth deployment to integrate devices into lessons.
As an EdS, I want to check performance for classroom support.
As an EdS, I want fast replacements for teachers.
As an IT, I want to log purchase dates and warranties.
As an IT, I want to check device configurations .
As a teacher, I want notifications for device status.
As an IT, I want a log for replacement reasons.
Process
Information Architecture
• IT (Admin): Full access to system features (multi-school management, devices, and users).
• EdS: Limited access to assigned schools and devices.
• Teachers: Restricted to a single school and its devices.
